Support

Common questions

My alarm did not ring

In the iPhone Settings app, open Mornin’ and check that it is allowed to schedule alarms and send notifications. Then open Sounds & Haptics and check your alarm volume, which recent versions of iOS let you set separately from your ringer. Mornin’ shows a warning on its own screens when it can tell your alarms are unable to ring.

An alarm can still be missed if your phone is switched off or out of battery. If missing a wake-up would be seriously costly, set a second alarm on another device.

I cannot turn my alarm off

Missions are built to get you out of bed, so some of them only stop the alarm once they are done. The photo, barcode and light missions end only when the photo, the code or the light checks out, so choose ones you can always complete from where you sleep. If you have not allowed the camera, the alarm offers a way to dismiss it instead. However it goes, an alarm stops ringing on its own after two hours at most.

Snooze is set for each alarm in that alarm’s settings.

Why does Mornin’ need my location?

For your local weather and to time your commute. It is only used while the app is open, and it is never sent to our servers. The Privacy Policy says exactly where it goes.

How do I cancel my subscription?

Subscriptions are handled by Apple, not by us. Open the iPhone Settings app, tap your name at the top, then Subscriptions. Deleting the app does not cancel a subscription. Refunds are handled by Apple under their policy.

How do I delete my account and my data?

In the app, open Settings, tap your account at the top, then Delete Account. This permanently deletes your account, the copy of your settings kept in it, and the app’s data on that phone. It cannot be undone.